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Guarantee

34 years as parent company Mirthglen Ltd. incorporated

15 years of futonsonline.co.uk trading online

1000+ orders delivered in last 4+ years

And all throughout those 15+ years of customer service there have been: 

0 Refunds for problems with delivered futon furniture.
Because The frames and mattresses are carefully made and checked before dispatch to eliminate issues

4 Courier issues: late delivery related issues.
Even though We have good relations with our couriers of course they can occasionally get delayed,
but if they do they will return the next working day

3 Damaged pieces inside boxes.
And then When this has happened we have been able to dispatch replacement parts. The way the frames are constructed allows individual pieces to be replace. Generally it's not necessary to send whole frames or sections but of course we would do so if that's the only way to solve a problem

100+ Pieces of positive feedback

And only...

1 Piece of Negative feedback

If for any reason an issue crops up relating to your order and its delivery you can be sure we'll do everything possible to resolve that issue speedily and in a friendly manner.

Issues can crop up but thankfully as the numbers above show they happen on an infrequent basis.