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16/10/2016 Hi, Keith

I have now arranged to be in all day on Monday so could receive the delivery then. Many thanks for making a special effort for me. With kind regards  Chris Wray

-Chris Wray



16/10/2016  Hi Keith, Many thanks for delivering the Tatami mats on Saturday. They are comfortable and I like them very much.Yahui Datou Tatami Mats & Flannelette Bedding

-Yahui Zhang



16/9/2016 The futon arrived safely in good time and we have set it up - it looks beautiful! Lita Power

Milan 3 seat w/Ultimo Futon Mattress

-Lita Power



27/7/2016 Hi Keith, Just a quick note to say thanks for the emails and great customer service. Our new futon is up and looking really nice, ready for guests in the guest room. Delivery went smoothly and we're two happy customers. Best wishes, Tony Bedewi  Cavendish 3 seat w/Ultimo Duck Egg Blue

-Antony Bedewi



Hello Keith, Many thanks for the futon it is excellent, and many thanks for the great communication throughout the process. If you would like me to leave feedback on any site please let me know and send me the link. Kind regards   Joe Sadler Pangkor w/Regular Futon Mattress

-Joe Sadler



Hello Keith.  I just wanted to say thanks.  Futon and tatami mats arrived yesterday with no problems and I love them. I slept very well :-) Have a lovely day. Arianna  Tatami Mats x2 & Regular Futon Mattress

-Arianna Andreuzzi



7/8/2016  Hi Keith That's great news, thanks for all your efforts as I'm sure the complications of shipping to Jersey is not a regular occurrence for you.  I will certainly be recommending you to anyone over here who I hear is looking to buy anything that you supply.
Regards Richard Jones

-Richard Jones



Hi Keith

Everything went fine thanks. There was only one delivery man but he was great and carried everything up for me. I love the look of the sofa bed and it went together really easily. Thanks for all your great help I will be recommending you too my friends Anna Hurst Pangkor w/Reflex Foam FutonMattress

-Anna Hurst



Hi Keith - it's looking fantastic! It took Ben a couple of hours but it now has pride of place in the front room.  Thanks so much for the prompt delivery and advice throughout!  Best wishes, Jennifer 

Innovation Cassius Deluxe Excess Lounger

-Jennifer Angus



Thanks Keith, yes all good and the courier was very helpful too.  The bed is so lovely . Many thanks

Hazel Kennedy Karup Partners Twist Bed

-Hazel Kennedy



Hi Keith  Just wanted to let you know I love my new Futon cover - east to put on and it has transformed the look of the conservatory!.

Thanks very much for your phone call, what a friendly man you seem. Many thanks - and I will probably order another one soon when I feel like a change of colour…Kind regards  Lynne Coleman

-Lynne Coleman



Hello, Delivery Saturday morning. On time as expected. No issue with parcel.
Perfect Job. Many thanks Raphael B CocLux Futon Mattress w/Piping

-Raphael Bellancourt



I love the futon - exactly what I have been looking for to turn our lounge into a guest bedroom in our small London flat.

SLIGHT BLEMISH>Replacement given

Replacement arrived - wow, quick!!!! The part is perfect.  Thanks again for your help and great customer service - really appreciated.  Kind regards  Warrick Akino arm

-Warwick Johnston



Hi Keith Just to let you know the futon mattress arrived by 9 this morning, so thank you for a great service!!

Given the old futon a new lease of life! Thanks, Louise Dyer

-Louise Dyer



Good Morning Keith
Just a quick email to say that I am delighted with the futon which arrived yesterday afternoon. The colour is just right for my house and it looks extremely comfortable too.  I'm glad I didn't go with Amazon!
Many thanks  Regards  Anne McCallum

-Anne McCullum



Hi Keith, 

I tried the cover on my futon, and it looks lovely. I have decided to keep it. I am so sorry to have caused so much fuss.

Thank you for the lovely cover.

Kind regards

Jenny Hill

-Jenny Hill



The futon's just been delivered and I am delighted with it, it's as firm as I wanted and I hope that it will be as good to sleep on as it looks. The delivery man was first class, he brought it upstairs and unwrapped it for me and took the old mattress downstairs for me. And by the way, it is 44 inches wide, it fits my frame beautifully. Thank you for your quick and attentive service. I feel happy now.

-Carole Lakomski



This sofa bed looks amazing. The quality is second to none and it makes for a spacious and comfortable double bed. It is a very flexible with chair that can also be used as a foot stool. An excellent buy! The customer service was also excellent. We were informed at every stage of the process and delivery was organised to be at a time convenient to us. Would highly recommend the product and the company! Innovation Long Horn & Long Horn Chair

-Aurelie Relia



Hi Keith, Futon has just been delivered. Thank you for your gallant effort in getting this to me on time. I haven't put it together yet, but it looks to be very comfortable. Your kind attention is much appreciated. Classic Chair/Bed w/Flexi Pocket

-Hector Munro



BTW - love my screen (I've made a corner of the kitchen into my 'office'!) It's so beautifully made & looks great! Thank you. Kind regards, Teresa Fuji 4 Panel Screen 

-Teresa Rumble



Hi, The sofa bed was delivered today and we're very pleased with it. Thanks for your help.

Innovation Rhomb Sofa Bed


-Mary Fischer



:Hi Keith, Perfect buy.  Simple, clean-lined and Swedish design, this sofa is perfect for our daughter's room.  It's as comfortable as everyday sofa and folds out easily to become a spacious double bed. Easy to assembly with a little fabric storage underneath for pillows and summer duvet. I hope it will last for years to come. Thank you again. Innovation Recast Sofa Bed

-Julia Avdiu



Hi Keith, Just to let you know our futon arrived this morning. Thanks for a great service.

-Debs Thompson



Hi Keith, The delivery was fine, thank you, and we are very pleased with the end result.Thanks very much.Laurence Beard. Bebop w/Regular Mattress & x2 Cushions 

-Laurence Beard



Hi Keith, Thanks so much for the amendment. Yes I appreciated having testimonials to read before my purchase. When comparing products and companies I find that testimonials can make all the difference in the decision making process. I shall be needing to replace my futon mattress at some point in the future and will definitely be coming back to you then.Thanks again.  kind regards  Suzanne O 

-Suzanne O



Hi Keith, Greetings from London N1."We bought an Innovation Debonair Sofa Bed, and are very happy with it. Futonsonline gave us good advice. We recommend them!” All best wishes Tim



-Tim & Zaira



5/5/2015  Dear Keith,  Our Futon mattress arrived on Thursday as you said it would. The fabric colour Kingfisher blue is really lovely, the fabric too is very pleasing so thank you very much for an excellent service.Very best regards  Julia Midgley Regular Futon Mattress 4'6"


-Julia Midgley



27/4/2015   Hi Keith, The Titan Bed & Ultimo Futon Mattress looks good, and is solid and well made.. So there is no chance that its’ 19 year old occupant , my son, can break it! Also easy to assemble and good  value. The futon mattress is comfortable and I have received rave comments about it from my son. I would also add that I thought the service you and Futons Online gave us was excellent.    Thanks  Tim Lord 

-Tim Lord



 25/4/2015 I decided to buy the low level dock, due to its simple functional design, it is sturdy in its construction and when used along with the tatami mats and a futon delivers a perfect nights sleep. Would definitely recommend it ! Jeffrey Gill  Dock Low Level Bed w/Tatami Mats 

-Jeffrey Gill



Excellent Quality 8/4/2015 We purchased two of these day beds for our living room. We were looking for a compact sofa that could also be used by guests for sleeping. The sofas took longer than normal to arrive (about 8 weeks) but were certainly worth the wait! They are really stylish and very comfortable. Excellent quality indeed. Keith helpfully delivered the sofas and then assembled one so that I could do the second one more easily. I highly recommend these sofas if you are looking for a high quality minimalist look, especially if you have slightly limited space. Thanks very much Keith--we are very happy! David Burton Zeal Day Bed




5/1/2015 Hi Keith Item received, built and in use I do like the quality of the cover too.  Many thanks  Bambo Efstathiou  Pangkor 4'6" w/Regular 

-Bambo Efstathiou



13/1/2014 I have received the delivery,Thank you Keith, it's amazing service.I really appreciate you for doing it so quickly.   Ritesh Patel Cavendish 3 seat  

-Ritesh Patel



That's great Keith. You're a real star and I would (and will) recommend your service to anybody.
Thanks once again for organising the delivery we will be there to receive the futon.
working with you is really enjoyable. A five STAR experience.I will, if I may, drop you an email once the futon arrives, to thank you once again.with kind regards and best wishes, Andrew Pilkington  TradLux wanted firm 

-Andrew Pilkington



Hi Keith Yes it is up and running and we love it, thank you! It seems to be very good quality. The bed is a little hard so we've bought a topper to make it softer. The mechanism works well and the storage is a real bonus. Many thanks for following up on the sale ! Kind regards Vanessa Guernsey Innovation Cubed 140 Sofa Bed 

-Vanessa Harris



4/9/2014 Thank you for both your informative responses.. refreshing... like real ginger beer!

Regards Sue Marriott Madrid Sofa Bed w/TradLux 

-Sue Marriott



15/4/2014  Dear Keith ,Yes please, let's press on.....can I have a cream one please ?    I would prefer to do the business online as I am in enough trouble as it is !    Please invoice me and I will of course pay immediately by pay pal or whatever you would prefer. Thank you so much for your wonderful help. Best wishes from a Bright Futoneer ! Pangkor 4'6" w/Reflex Foam 

-Keith Bright



11/4/2014 Hi Keith  Just to let you know I have received the sofa bed ant 11.40

Fantastic service from you and your team  Now to put it together  Jim Duffy Akino 3 seat

-Jim Duffy



25/1/2013  Thanks for your phone call on Saturday. My apologies I have not got back to you sooner (I assumed you were closed on Sunday, and I have been away with work until now).

 We did receive the Pangkor Futon all ok at around 11.30am on Satuday - built it Saturday night and all was great. My good lady and I are thrilled with it.  Thank you for all your help with this.Regards,Matt Deakin Pangkor 4'6 w/Regular 

-Matt Deakin



 20/9/2014   Hi Keith,Thanks for that. And thanks for taking the time the other weekend to let Miya, me and our daughter come look at your mattresses in person.We're expecting visitors on Wednesday and were hoping to have the futon on the same day. I fully understand that we should have planned this better and ordered earlier, but I thought I'd let you now just in case there was any chance of getting the delivery a day earlier.No worries if not, we'll just have to get an air mattress out for the first night.Cheers,Mats  Classic w/Flexi Pocket  


-Mats Trovik



22/10/2013 Hi Keith, I was very impressed with the service and even more impressed with the product. 

Constructed efficiently, quickly and to an excellent standard, the mattress is exactly as we were hoping it would be. Keith offered professional, friendly advice, making the whole purchase experience stress free and efficient. We will certainly look to buy from futons online again in the future. 

Kind regards,  Natalìa D'Onofrio Bianchini TradLux 3'0" 

-Natalža D'Onofrio Bianchini



7/3/2014 Hi Keith,  Thanks for letting me know. I will email you a picture of the box, which is quite bashed! I didn’t notice when it arrived as the delivery man bought it in and the damaged side was the one he leant on the wall!

Many thanks for dealing with this. Excellent and prompt customer service...Best Regards    Beth Moorley

Hi Keith, New slats arrived undamaged and are in place as I write.Thanks for all your help.           Beth Moorley Kiwi 5'0" & Replacement parts 

-Beth Moorley



25/5/2014 All set up, straight forward), thanks again.Jon Grey Dublexo Sofa and Chair 

-Jon Grey



22/11/2013 Hi Keith,Ordered a futon from you in November.Just wanted to say that I thought the customer service and communication was excellent, and the futon is great, far superior to and better value than our last one. Very impressed with it.Thanks very much SarahKane Ultimo 4'6"

-Sarah Kane



18/11/2013   Hi, Keith, yes, everything ok, they delivered the sofa later in the afternoon, it is now assembled and looking great. My kids were helping  my husband to assemble it and I found it nice and ready when I got back from work.We live in Athlone  Thanks a lot, you've been very helpful along the way.Patrycja Kutyla Akino 3 seat    


-Patrycia Kutyla



16/11/2013  Dear Sirs It was a pleasure  dealing with your company futons on line it makes a change to deal with a business that looks after the requirements of its customers and does so with such expediency. Many thanks for your attention. 

Dr Sir Alan Clemens President/Founder The Association of Osteomyology T.A.O. 

-Dr Sir Alan Clemens



22/8/2013 Hi Kieth, Just to confirm that we got the Cavendish 3 seater with all the parts intact, thanks very much. My adolescent son slept on it last night for the first time and reports that it was "very comfortable". Obviously we had to ask him four times before he actually spoke to us- but I'd rate that as high praise, even so! I fully expect to pester you for an extra mattress cover in a few months time, .... best till then, Vic Allen  Cavendish 3 seat w/TwinLoft Futon Mattress

-Vic Allen



11/8/2013 Hi Keith, Thank you for the telephone cal, I have opened the Futon and the cover is there, l am very pleased with the goods and service you have provided, Regards, Sue Minshull  Econo 4'0" w/Regular &Top Cover

-Sue Minshull



17/7/2013 Dear Keith, Thak you so much for such a prompt and professional service for our strange dimensioned futon mattress. You have breathed life into an old loved chair and our bottoms are grateful. Clair Kotze  Regular Futon 85x180cm

-Claire Kotze



22/7/2013 Hi Keith, the ufotns have arrived. They are beautiful and comfortable , everything I had hoped for. Thank you so much for getting then in time for our camping holiday. Mina Tulip Outta Trouble x2

-Mina Tulip



1/7/2013 Hi Keith, Thwe futon is fantastic! We decided to get another top cover so we have a spare, and thanks you for sending it so quickly. I had our second baby (boy) at home on Sunday evening, and we spent his first night on the futon bed, camping in our living room..... super handy! Sunny wishes, Chloe  Akino 3 seat w/Ultimo Top Cover & x2 Matsu Screens

-Chloe Cyrus-Kent



14/6/2013 Thank you for a very nice futon bed. It arrived on time in the morning and was packaged very well. Putting it together was a doddle even for me. The bed makes a very nice piece of furniture and the mattress is just what I wanted. Thanks you for your good help and guidance in choosing it. I am sending a picture of the bed in place, Oscar Joachim Shogun Oak Bed &Ultimo w/Wool Hemp Chemical Free Cover 

-Oscar Joachim



27/4/2013 Hi Keith, Yes it has arrived and is amazing, wish we got them ages ago. Steph Zissler

Anti Slip x22

-Stephanie Zissler



26/3/2013  Hi Keith, Many thanks for the futon you sold me, the information you gave me and the product itself was excellent. I would not hesitate to recommend you to other people. All the best, Meredith Burdett PocketSprungLux 4'6"

-Meredith Burdett



9/3/2013 Hi Keith, The service was easy, efficient and friendly the futon is exactly what I needed. I come up against so much inefficiency sometimes it's a relief to find someone who knows their product inside out and has all the systems in place for an effiicient friendly service.. My clients love the futon, Stephanie Goj  Outta Trouble 4'6"

-Stephanie Goj



9/2/2013 The product is good quality and at a reasonable price, had to go back and  forth with staff multiple times as I had a few questions, they were extrememly helpful with all my queries and even went out of their way to find the best delivery service as I am based in Northern Ireland. Would recomment to anyone. Ronan Mahon Outta Trouble 4'6"

-Ronan Mahon



15/3/2013 Keith, Many thanks for a great customer service.Jack Dunn Palm 3 seat w/Ultimo Futon

-Jack Dunn



15/1/2013 Keith, I've recieved the futon on Friday. Slept on it Friday night, with my wife and our 2 year old son that was so excited about the new bed. We woke up at 10.00 a.m. the next day! That is very unusual, we never oversleep , even on weekends. It is your mattress's fault! Way too comfy! Seriously it is a huge step from my old tired futon, and I don't recall that futon being as comfortable as yours. Thanks so much for all your help, really appreciated. Cheers, Davide Bello FutoLatex 5'0"

-Davide Bello



1/1/2014 We recieved our futon all right. The first two nights have been very sweet. Thank you very much for the quality of the product and service. Thanks for your support.                                 Regards, Hijin Kim TwinLoft 5'0" Futon Mattress

-Hijin Kim



14/11/2012 We are very pleased with the futon. Keith  quickly provided fabric samples when we emailed for them, and also answered queries on the phone about getting the futon up a staircase. We were able to obtain the ufton in a short time, so we could put up extra guests at Christmas. The online photos and videos were bery clear and made it easy to choose without the need to actually view our choice. All very prompt and friendly service. Thanks, Linda Wells Akino 2 seat w/Regular Futon

-Linda Wells



7/12/2015 Hi Keith, See what I can do: a  guest is using it in a room. Great service! I will definately use you again. Minh Hang Bulgari Hotel Matsu Screen x2

-Minh Hang



30/11/2015 Hi Keith, I finally did get the futon on Wednesday at about 18.45. The driver had been sick halfway into his deliveriesso they had to get another driver. It's day two and we are really very happywith the mattress so far.It's exactly what we wanted. The quality and the finishingis really excellent and best of all my Dad (who has had Slipped Disc surgery done) who never liked the mattresses in the UK before, is also pleased with and managed to sleep peacefully. Thanks for your professional adviceand help with us choosing the right mattress.Bhupendra Sonney CocoLux 5'0"

-Bhupendra Sonney



10/10/2012 Dear Keith, It's been a pleasure doing business with you. You provided full and helpful advice, immediate delivery of the samples and delivery of the futon itself was both flexible and prompt. We are very pleased with the futon itself- it's enormously comfortable.Best wishes, Marion Schoenfield  Pangkor w/drawer & Regular Futon 

-Marion Schoenfield



Recieved my futon and the day I started sleeping on it my back stopped hurting. There's nothing like sleeping on natural materials and the firmness is  very pleasant, I am very happy with my purchase. Thank you for such great service. Paulina Cuburu  TradLux Futon Mattress 5'0" 

-Paulina Cuburu



3/9/2012 Hi Keith, Just wanted to say thank you. The futon arrived on Friday as promised. It's very good quality and the wood is nicely finished. The mattress is very comfortable and we love the Lime Green colour (thanks for sendinmg the swatches). It was easy to assemble and it's a perfect fit for the space. I'm so glad I chose to purchase from rather than a big retailer from which I'm sure the quality wouldn't be so good.

I'll definately recommend if I know anyone else that's looking to purchase one.Kind regards Andrew Brown Kiwi 4'0" w/Regualr Futon Mattress 


-Andrew Brown



6/8/2012 Hi Keith, The futon mattress is awesome, though the piece de resistance was the anti slip mat, that thing is magic. Thx, Gavin Woods TwinLoft 4'0" & Anti Slip Mat

-Gavin Woods



18/7/2012 Hello Keith, Thank you for your patience and advice, and for the efficient service of your company. Everything worked out well and we do so enjoy the benefits of our new mattress. Kind regards, Hamish Neave Futon Regular 4'6"

-Hamish Neave



Dear Keith, I have been going through a major refurbishment of my flat...and of all the suppliers I have dealt with in the past 6 months 80% have failed to deliver what they promised. My bad experiences have made me cautious. However without cause I am delighted to say in your case.The futon looks really good, it's plump and comfortable, not saggy or flimsy. I like the fabric it seems likely not to show stains or marks. So far I would say the frame is exceptionally comfortable and likely to stay that way. The anti slip mat is doing its job perfectly just as you said it would. So thank you very much for an all round perfect service. You have been honest, accurate understanding and patient. You sold me an excellent futon for an excellent price. Nocustomer could ask for more. Kind regards, H.K. Akino 3 seat w/Ultimo Futon Mattress & Anti Slip fabric




Just finished assembling a Milan, size is perfect and the futon is really comfy.Kelvin Ford Milan 3 seat

-Kelvin Ford



The futon is beautiful and a perfect fit for what we wanted. Jayne Pocock Akino 3 seater

-Jayne Pocock



Hi Keith, Just wanted to say thank you, we're happy with the mattress and so grateful we got it so fast, the temporary mattress we used was such a pain. Great service, thanks again Corinne Pitt TwinLoft Kingfisher Cotton Drill

-Corinne Pitt



Hi Keith, Thank you for your service. I emailed two different companies before I found yours and they didn't even bother to email me back. So really appreciate your service. Tierney Hull Shoji Screen 

-Tierney Hull



Hello Keith, Thank you for the swift delivery of the futon cover. It fits perfectly and looks really good. Regards, Satinder

-Satinder Bhakshi



The mattress is great and I am very happy with it, thank you very much and thanks again for your service and helping me out with arranging everything, you've been really helpful!. Ophelie Loup Tradlux Natural Cotton Drill 4'6"

-Ophelie Loup



Our futon arrived exactly as promised. Keith was very knowledgable and we recieved the correct futon for our needs, highly recommended. Karen Blakey

-Karen Blakey



Dear Keith, Thank you very much for your prompt and good service. I am very happy with BOTH of my Ultimo futons and with the Cavendish 3 seater sofa, The futon covers are great too and I love your choice of colours. I have always had traditional futons in the past and the Ultimo is much softer and springier but very comfortable to sleep on. Thankd again, Claire Hartley Cavendish 3 seat w/Ultimo

-Claire Hartley



Hi Keith, Really pleased was going to drop you a line before, been really busy at the moment. Excellent service and excellent product. All the best, Adam Parkes. PocketSprungRegular 4'6" 

-Adam Parkes



Thank you for all your help in resolving our problems. I am very impressed with your after sales support. I like the mattress, it's the fact that it looks like an upholstered piece of furniture rather than an old style futon. It looks great with cushions on it too. Janet Law Pangkor w/Charcoal Chenille

-Janet Law



Dear Keith,

I just wanted to say how pleased we are with the futon.It was all helped by the fact that speaking to you and discusiing the type of futon and the  cover colour (thanks for the fabric swatches) made sure we had exactly what we wanted, and it was right for the decor in the room. The service was excellent and we would highly recommend your company. Best regards Frances Foulds  Kiwi w/Regular 4'6"

-Frances Foulds



The futon arrived safely and is terrific. Easy to assemble and has already been used. Also delivered when expected. Thanks and regards Maurice Belcher .Cavendish 3 seat w/TwinLoft Futon Mattress

-Maurice Belcher



Argh! You're going to have to put me on your website now as yet another deeply satisfied customer. Which is fair enough. How many other companies supply spare parts for free, a year after selling the futon?

 Seriously, Keith. Thanks a bomb,.Best,   Vic

-Vic Allen



 18/12/2014 Hi Keith, Thanks. Will get back to you when we decide to change the futon mattress! Also wanted to let you know that the sofa bed was delivered. We assembled it in the evening and it looks fantastic. Happy with the quality and service. Cheers. Yelena Shliomenzon  Innovation Debonair Sofa Bed 


Hi Keith, Thanks. Will get back to you when we decide to change the mattress! 

Also wanted to let you know that the sofa bed was delivered. We assembled it in the evening and it looks fantastic. Happy with the quality and service. Cheers. Yelena    Debonair 


-Yelena Shliomenzon



WOW! COMFY! Seriously comfy

Just right a perfect ten!! Supporting, give, just a little bounce, solid, deep, plush, this ticks all the boxes for my dream mattress!

It's what my previous mattress set up occasionally hinted at but never delivered, and that was with two old-school early Ninties futon mattresses, ( a six layer on top of a three) with a feather duvet on top, underneath the sheet to try and disguise the fatc that despite having two futons, the net result was flat and hard and pretty uncomfortable really.No give at all and a big divot in the middle. Not to mention the mould/mildew between the futons (somewhat damp Cornish Granite house) and probably twenty years of accumulated bugs!)

Yes I'm a happy bunnyand well shot of my old futons. thought baout offering them up to use as a dog's/dogs' bed. Thanks for all your friendly help and advice over the terlephone. You helped steer me wisely through the difficulties of too much choice to a great solution that'l probably be with me for at least the next decada. Money well spent. (Hey  you spend a third os your life asleep, might as well enjoy the experience. Hope you get as many deleriously happy customers as I am currently. Yours, a happy futoneer  Justin Goode    FutoLatex 4'6"/140cm

-Justin Goode



Hi Keith,

That's an amazing quotye considering The Futon Company in Edinburgh would charge so much more.!!

I have been looking at your site and found a review from someone I used to know here at Findhorn.Amazing Lesley B-P. Her American husband snd I and others commiserated here after 9/11. Anyway I an interested in speaking with you although my house is not yet finished. I probably won't be moving in until Dec. earliest. I'm just wondering if I add more things how that affects delivery cost. Thank you for your (already) wonderful service. Best, Susie Schwartz  

-Susie Schwarz



Morning Keith,

Just to say thanks for your help in getting the futon sorted. Very impressed with the Cavendish. Good choice in the endand the cover finishes it all off nicely!! Cheers Andrew Rowland 3 seat Cavendish

-Andrew Rowland



Dear Keith,

Thanks for your enquiry. Yes, both packets containing the screw kits arrived at exactly the same time in fact. Thank you for your efforts in solving this problem. I much appreciate your help and it's great to finally be able to contruct our second futon couch-bed. We think they are great, and are very pleased with them. My girl friend is Dutch and she might also like one at her home in Holland. Do you deliver there? Best wishes. Gough Quinn

-Gough Quinn



Hi Keith,

Indeed- we recieved delivery yesterday, and had our first night sleep - was wonderful....!!

Thanks for helping us out getting it here (to Switzerland) I'll refer you as often as I can !

Cheers, Clayton Hotson PocketSprungLux Futon Mattress

-Clayton Hotson



The mattress (Regular 6 layer) is our regular mattress and is very comfortable.

Regular 4'6"/140cm Futon Mattress

-David Finch



Hi Keith,

Just wanted to say thanksfor the great service and the great products.I have already had positive reviews of the futon as both a bed and a sofa.The only problem was choosong just one colour from such a good selection: the swatches really helped.

I will be recommending you to anyone looking for futons and if I ever need anotherone I will be coming straight back to you myself. Many thanks Simon Cugley 5'0" Kiwi w/Regular Futon Mattress

-Simon Cugley



Hi Keith.

Thanks for reminding me. No, you haven't put me offbuying a futon mattress. Quite the opposite. Your website is really good and your personal advice is really helpful thanks. I am just delaying purchasing one because we have just agreed a sale on our house and I 'm waitinguntil we find a new home before deciding which mattress. When I do I promise I will contact you again. Thanks again for all your help. Great customer service, All the best, Julian Kinder 

-Julian Kinder



Sorry not to reply sooner about the futon. With Baby 2 imminent we've been a bit busy. It did take the time you said to construct, the delivery man wouldn't bring it upsatirs but that wan't a biggie. I've slept on it fairly solidly since we got it and it is comfortable enough for a heavily pregnant woman to sleep in! We will probably buy another cover from you in the future, and the Mink Chenille is lovely. Thanks for providing us with prompt and efficient supply. Best wishes Iona Baird. 

-Iona Baird



Hi Keith,

Just wanted to thank you for your help and advice regarding our recently purchased futon. The delivery was prompt as promised especially so close to christmas, it took one hour from opening the box to one fully completed futon (2 people).

I wish other companies delivered on their promises as you did, one very happy and satisfied futonsonline customer.Regards Tracey Forlan Cavendish 2 seat Wooden Futon

-Tracey Forlan



Hi Keith, thank you for the delivery of the CocoLux futon I ordered. I was very satisfied with the service and the mattress is just amazingly comfortable thank you!

-David Gonzales



The futon is wonderful, and exactly what we were hoping for. The quality is excellent, and the delivery people were fantastic. It was easy to put it together and looks terrific in our mezzanine area. Thanks so much for your excellent advice and service. Nordic 3 seat Metal Futon

-Cynthia&Graham McDonald



Hi Keith Great service and i love the futon, my back has stopped hurting since sleeping on it.

Thanks, Bye for now,  Adele Round   TradLux Futon Mattress 

-Adele Round



Hi Keith,  I am very pleased with the Nordic frame - it's compact, light and very easy to convert. The choice of two inclination angles in the sofa position is great. Combined with the Ultimo mattress, it makes for a good night's sleep! Thanks for the personal service which is much appreciated. 

Charlotte Trombert  Nordic 3 seat metal w/Ultimo Futon Mattress 

-Charlotte Trombert



Hi Keith, The futon is perfect. We bought it as a guest bed, and all visitors so far have said they've slept brilliantly on it.Thank you for being so helpful and quick to reply to the questions we had before we bought it.  Delivery was exactly as requested too. Regards,  Elaine Kieran

  Classic timber futon sofabed: various sizes 

-Elaine Keiran



Dear Keith  I have now assembled the futon and you were right, once the packaging was out of the way it was all quite easy to put together and I am delighted with the whole look. Thank you for your help.  Gillian Jaggard  Akino 3 seater timber futon sofabed 

-Gillian Jaggard



Spiralfifty  Thanks Keith for our futon and cover, we are really happy with both. The service was excellent and delivery right on time. TwinLoft Futon Mattress 




Caroline de Peyer Thanks Keith for making the big effort to ensure the covers did arrive on time.

I really appreciated it. They arrived and fitted and I am so pleased that you have got me out of one big hole! Futon Covers 

-Caroline de Peyer



Dear Keith, The futon is excellent, very comfortable, exactly what I wanted, and your customer service was impeccable.  Thank you.Vivienne Hayes Chief Executive Women's Resource Centre 

Regular Futon Mattress various sizes 

-Vivienne Hayes



Hi Keith, My mattress arrived on the 1st as stated. Is very, very comfortable.Many thanks

Fearn Thomas   Twinloft Futon Mattress various sizes 

-Fearn Thomas



Hey Keith,Futon arrived yesterday and was duly assembled.  The good news is that I love the base -- nice piece of kit and an improvement on the basic slatted base I had for 20 years in Oz. John Castley

 Kiwi 5'0" w/TradLux Navy Cotton Drill 

-John Castley



Was a bit unsure whether to go the whole hog and splash out on the top of the line 'futolatex' mattress. Having slept the past few nights on it though, I am so glad I did. Such a massive improvement on the previous one. Mathew Pinches   FutoLatex Futon Mattress 

-Mathew Pinches



Dear Keith,Fantastic news! The mattress has arrived!!! Many thanks and Happy Christmas!

My husband and I are very grateful to you! The mattress is great, just like the one we bought from you last year for our smaller futon. It fits just perfectly. Also we are very impressed by your commitment and top class customer service - the weather was not cooperating and yet we received our mattress in time for Christmas! We will be recommending your company to all our friends!Happy New Year!!!   Agnieszka and Ashish Kubal     Twinloft Futon Mattress  

-Agnieszka Kubal



Hi Keith, Futon arrived no probs this am. Thank you for all your help   THayes 

Cavendish 2 seat w/Regular Futon Mattress  

-Tracey Hayes



Hi, Keith.Good morning.Thank you so much for dispatching our order so promptly.We received the mattress yesterday and thought it was absolutely great.  Dusan Tolmec Ultimo Futon Mattress 

-Dusan Tolmec



Dear Keith,Just to thank you for stunning service – the cover I ordered has arrived on the day you advised, and is really beautiful, thank you very much   Kindest regards  Lydia Daniels

 Chenille Futon Cover 

-Lydia Daniels



Hi Keith, The futon arrived on Wednesday - thank you very much. We put it together last night and were very impressed at how simple it was and how well it all lined up.  Seems like nice quality wood too. Just taken delivery of the replacement futon base part.  Thanks very much.  I've not opened it yet but I'm sure it will be fine.  Thank you for your help with this order and sending out samples etc - I am really pleased with the futon, it looks lovely and is very comfortable. best wishes Becky Sperring 

Trinity 2 seat w/Regular Futon Mattress 

-Rebekah Sperring



Hi Keith .. over the weekend looking at them I thought I really must mail and say thank you because I love them! The colour is superb and the quality excellent. I am really delighted I bought them. The cover on the double futon fits better than the original cover I bought at the time from The Futon Shop! :-) It's a nicer cover too, much easier to fit because of the zip placement.  And if you saw the curtains with the covers you'd think I must have bought them at the same time. I'm most certainly keeping the details of futonsonline because as a move is likely in the next year or so I may well want to change the covers! :-) Thanks once again for your superb customer care! I really can't fault it. Take care   Xristine  Cotton Drill Covers 


-Xistine Faulkner



Allo there,
The futon was delivered today and is lovely, thanks! Roz Cavendish 3seat w/Floaton Futon & Top Cover  

-Roz Horton



Hi Keith 
The sofa is fab!, really easy to assemble even for a girl! and the matress is superb much more comfortable than a normal futon one! Many thanks Tracy Cross  Cavendish 3seat w/TwinLoft Futon  

-Tracy Cross



Dear Keith,
Many thanks for your advice on phone today. Instead of buying a mattress alone, I have placed an order online for an Oslo 3 seater metal futon sofabed. XIYI.  Oslo Metal 3 seat w/TwinLoft  

-Xiyi Huang



Dear Keith, I just wanted write you a quick note to say thank you for the futon you delivered to us last week.  The service, and especially the help and information you provided, was excellent.  The futon looks great, and we're hoping it to last us at least another 5 years.

Best of luck with your business,best Christmas wishes. Best regards,Jaco  Ultimo Futon Mattress 

-Jaco Breitenbach



Dear Keith
I certainly appreciated the very good service you offer. All my enquiries were dealt with very quickly, delivery was quick and efficient and the futon cover is lovely.  Thank you.   Sarah Chapman Futon Cover 

-Sarah Chapman



Hello again Keith

Futon arrived safely today. Good product, well made, easily assembled. Would recommend it to anyone.  Thanks very much   Regards    Jim   Kiwi 140cms w/Regular Futon Mattress 

-Jim Blackmore



Hello Keith, Thanks for your help. I am very pleased with the mattress. The mattress arrived just after 12.00. I pulled it upstairs and have now unpacked it, and folded the fouton --- with a bit of breathing in- like a Victorian matron in her stays, the zip-over- folded- fouton- cover is now in place -phew! I am delighted with the mattress and its colour .My family will now all get a good night's sleep when they come to visit. Cheers    Elizabeth    Regular 120cms Futon Mattress 

-Elizabeth Kemp



Dear Keith
I just wanted to write to thank you so much for the prompt, next day delivery of my futon.  I am so relieved and pleased with the quality of the product - both the wood and the mattress, it is exactly what I wanted.  My 11 yr old daughter and I managed to easily put it together (even within the very small space we had to do it in!).....all done and ready with plenty of time to spare before my family arrive to put it to good use!
I wouldn't hesitate to recommend the product, your company and the service you provide to anyone.   Thank you so much.  I am an extremely happy customer!!
Sarah Humphries  Akino 3 seat w/TwinLoft Mocha Cotton DrillAkino 3 seat w/TwinLoft Mocha Cotton Drill Akino 3 seat w/TwinLoft Mocha Cotton Drill Akino 3 seat w/TwinLoft Mocha Cotton Drill  

-Sarah Humphries



Hi Keith,I've had a week on the new mattress - and it is great! Thanks for the prompt services. Best wishes Ezra  TwinLoft Futon Mattress 

-Ezra Owlett



Hi Keith, Thank you for your prompt processing and delivery of my futon cover. I have been very please with the quality of my the product which lived up to expectations. Many thanks Verity Arch  Futon Cover 

-Miss Verity Arch



The futon mattress is great and exactly what I was looking expecting. I found the service very responsive and flexible. Many thanks, Matt    Ultimo Futon Mattress  

-Matt Cavanagh



Hello Keith, I've been using my futon for one week now, it looks very stylish both as a sofa and a bed. I'm pleased with my purchase and the fact it has come all the way from Malaysia adds to the "specialness" and experience of sleeping on a futon. My back loves the mattress.Lovely large drawer.Yes I'm pleased with the service I have recieved and I appreciated your advice prior to my purchase and also regarding delivery.I would recommend futonsonline based on the service I have recieved, the wide product range, swift swatch service, quality of products and the assembly instructions were found to be user friendly. I love chilling out on my futon - thanks Suzanne Eden w/TwinLoft Futon Mattress 




Hi Feedback, It took just over a week from enquirey to delivery for my futon to arrive. Really easy to assemble. Excellent service and amazing futon. I would recommend futonsonline every time. "Thank You". Take care Val   Cavendish 3 seat w/Twinloft & Aubergine Cover 

-Val Marshall



Keith, We put together the futon and it looks perfect in the location we planned.The instructions were a little unclear at first but no parts were missing and after about 2 hours we had it all put together and it looks great. Regards Chris  Pangkor 2 seat w/Regular Futon & Cover 

-Chris Hopkins



The futon arrived as specified in good order and on time, I cannot fault the product as shown on the website, it was accurately described. I must say I am most pleased with the purchase. Regards Peter Floaton Futon Mattress & Oatmeal Chenille Cover 

-Peter Burchell



Hello Keith, I am so sorry we meant to email you as soon as we recieved our futon to say how thrilled we were with the service and the quality of the goods. We were going to buy a futon from the Futon Company but the price was prohibitive. I thought I was choosing second best by ordering from you but I was wrong. The wooden frame is equally as good and the cover I would say is better quality and a better fit by far.The weaave of the fabric is much stronger and it fitted the mattress easily and perfectly. All credit to you for a brilliant service. Thank you. Lindsay & Chris Mugford  Cavendish 3 seat & TwinLoft Futon Mattress 

-Lindsay & Chris Mugford



Hi Keith,

Futon cover arrived this morning thanks it looks great.

Cindy Thomas   Futon Cover 

-Cindy Thomas



Dear Keith,

I wish to compliment you on the swift and efficient service we recieved and the fact that we were able to minimise the time lost from work due to the timed delivery. That in itself was a big bonus.

Very best wishes, Mike Jamieson  Cavendish 2 seater w/Regular Futon 

-Mike Jamieson



Great service, speedy delivery and lovely product, plus, far better than IKEA.

Daniel Hoffman-Gill    Akino 2 seat w/Regular Futon & Futon Cover  

-Daniel Hoffman-Gill



Hi Keith,

Thanks once again for the efficient and speedy service I recieved when ordering the second futon sofa cover for our holiday let. We went to Snowdonia to fit it and once again it looked very smart and very hardwearing which is essential ina busy holiday let. It is also so refreshing to leave a message with a company and actually get a return call. Thanks again.  Marji Tomlinson Futon Cover & Extra fabric 

-Marji Tomlinson



Hello Keith

My futon arrived. Just to let you know that I am very pleased with the quality and comfort of the futon- so much more comfortable than my previous one. I am now sleeping much more soundly! Thank you also for your very good communications throughout. Hans  Floaton Futon Mattress & Futon Cover 




Dear Keith,

I can report that the futon mattress has gone down a treat, and a good workout was had both by my son and I when we put on the mattress cover.!! But I must really complain. It is now even harder to extract him from his futon in the morning!! Many thanks for a great product. Although his (son) thanks is really just a grunt. Diane  Ultimo Futon Mattress & Futon Cover 

-Diane & Connor Teeling



Thanks for futon mattress, we are very pleased with it and it is far superior to the previous one. You mentioned you would supply some anti-slip free of charge and appreciate your offer. Although we have no problems at the moment I think it would be a good idea to have some "just in case". Ultimo Futon Mattress

-Jo Butcher



Hi Keith, The futon mattress is awesome, though the Pièce de résistance was the antislip material, that thing is magic!   Thanx  Gavin Woods  Anti Slip

-Gavin Woods



“We have got the futon, put it together and it's lovely. Thank you for a very efficient service. I will certainly recommend your site to others.”  Cavendish 3 seater

-Pam Armstrong