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Terms and ConditionsDeliveryDelivery prices quoted on "Product Pages" are for mainland UK addresses only. N.Ireland and U.K. offshore Islands are quoted seperately. Collection of your goods from our premises in Battersea, London, SW11 1PQ is welcomed so long as a date and time are previously arranged. No goods will be shipped until a date is agreed with the customer. No money will be charged until the goods are ready for manufacture or delivery. If you think a product is delivered in a damaged state please call us a.s.a.p. 020 7223 7212 or 07940 873394. Either don't sign for the goods or sign and make sure to write your observations of the damage on the couriers log. Cancellation If you do cancel after a delivery has taken place there will be a charge for returning the goods of £39.00. You may cancel your order at any time up to 7 working days of your delivery taking place. futonsonline.co.uk will arrange for collection of the goods from the delivery address. The goods must be returned in their original condition and packaging. Futon mattresses must not be used and should be in their original packaging bags. Any items manufactured to a customers specific requirements, such as non-standard size futon mattresses or non-standard colour schemes cannot be accepted as a return. Items in this category can only be returned if the product has a manufacturing fault, or has incurred transit damage. All verbal cancellations must be confirmed in writing to: futonsonline.co.uk, 24 Beauchamp Road, Battersea, London, SW11 1PQ Refunds If your order is damaged in any way futonsonline.co.uk will replace that order free of charge. If for any reason we are unable to replace your order we will refund you in full. Any damage must be reported to us in writing or by email within 7 working days of delivery of those goods. If you would prefer a full refund rather than replacement goods we will comply with your wishes, providing you have informed us in writing or by email within 7 working days of receipt of your order. Guarantees All products are guaranteed for 12 months as per Statuatory Rights, if a part needs replacing after that time we will do our best to replace it and accomodate your requirements. All of our customer details and personal information are strictly confidential and will never be released to a third party. All personal details and card numbers are protected by strict security measures. Further details of our Privacy Policy can be seen at http://www.futonsonline.co.uk/about-us-c24.html Ownership of the goods remains the property of futonsonline.co.uk until paid for in full. Please take care to ensure you are ordering a suitable product for the space and use intended. Refunds for order mistakes are given at our discretion, and the returned goods must be undamaged, unmarked and in their original packaging where possible. Please call 020 7223 7212 to ask any questions about your futon furniture requirements, email: keith@futonsonline.co.uk or write to:
futonsonline.co.uk 24 Beauchamp Road, Battersea, London, SW11 1PQ |
| Keith Holleyman 24 Beauchamp Road
, Battersea
, London, SW11 1PQ, United Kingdom - Show map - Tel: 44 020 7223 7212 Email: keith@futonsonline.co.uk Copyright © Keith Holleyman 2012. Web design by 7Soft.co.uk. |