Terms and Conditions

• Delivery prices quoted are for mainland UK addresses.
• Collection of your goods from our premises in Battersea, London is welcomed so long as a date and time are arranged.
• No goods will be shipped until a date is agreed with the customer.
• No money will be charged until the goods are ready for manufacture or delivery.
• There is a 2.5% charge for Mastercard and Visa Credit Cards but no charge for debit cards.
• All personal details and card numbers are protected by strict security measures and our systems have been checked and verified as secure and approved by Barclaycard.
  
• All our customer details are strictly confidential and will never be released to a third party.
• All products are guaranteed for 12 months as per Statuatory Rights, if a part needs replacing after that time we will do our best to replace it.
• Ownership of the goods remains the property of futonsonline.co.uk until paid for in full.
• Please take care to ensure you are ordering a suitable product for the space and use intended. Refunds for order mistakes are given at our discretion, and the returned goods must be undamaged, unmarked and in their original packaging where possible.
• If you think a product is delivered in a damaged state please call us a.s.a.p.020 722 7212 or 07940 873394. Either don't sign for the goods or sign and make sure to write your observations of the damage on the couriers log.
• Please call 020 7223 7212 to ask any questions about your futon furniture requirements.