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FAQ

futonsonline.co.uk is the website of Mirthglen Ltd. that was incorporated in 1980. Since that time sofa beds and similar multifunctional furniture has always been at the heart of our business and we seek to offer an alternative to Ikea, Argos and the various sheds that have no real understanding of the essence and nature of space saving, versatile products. Please click About Us, a page that reveals a little more information and our current direction.

Communications
If you buy a futon product from futonsonline.co.uk we will seek to make sure your needs are met to the best of our ability. We value your custom highly and are always willing to discuss enquiries via the telephone or fax on020 7223 7212 or email keith@futonsonline.co.uk.

Are our futon products the cheapest on the internet?
We’re not the cheapest and don’t seek to have that tag, but after over 30 years of selling futon furniture we can claim to offer healthy, versatile and value for money products. We feel it’s much more important to supply a range that has various price points. Our fillings for futon mattresses are carefully chosen so that we can guarantee many years comfortable use. We have opted to have good quality pre compressed and carefully cut fillings so the finished article not only looks good with “boxed” edges but also feels like it will give ample support when used for sitting or sleeping. The timber for our pine frames is chosen to avoid splintering and leaking sap and well researched manufacturers from Malaysia supply hardwood products. We pride oursleves on packaging our futons to ensure they travel without mishap to reach you in perfect condition.

Are our futon products guaranteed?
All our products carry the standard 12 month guarantee against faulty workmanship or defective materials, we also guarantee the products in transit to cover any damages that may occur.

Why buy from futonsonline.co.uk?
Since 1980 we have sourced our products world wide and have always looked for new developments in our niche industry. At various times we have been manufacturers, retailers, wholesalers and distributors and it is that experience that enables us to select our range of futon products from our extensive network of contacts. As important to offering reliable value for money items is our committment to friendly customer service, we will try to accomodate any futon related request.

What type of futon sofabed should I buy?
It’s a tricky question because of differing needs but the starting point should be to figure how much space you have to devote to your new sofa bed. When space is at a premium 2 seat frames without arms do the job, if there’s plenty of space then 3 seater sofa beds are generally the better option because you can put thicker futon mattresses on them and usually they convert more easily. If it’s just for occasional use we have futon mattresses that roll up and can be stowed away. Whatever your requirements it’s worth getting in touch to discuss your needs.

What are futon mattress ‘layers’?
Back in the day futon mattresses were manufactured using layers of reclaimed cotton and wool that came in a haphazard way and had to be laid out in layers about an 1″/2cms thick. New developments have made using layers of natural fibres a lot more easy and exact. Now we use specifically manufactured and pre-sized sheets of various materials inc.lambs wool, woolfelt, cotton, rebound polyester, high density foam, coir and latex. This gives an end product that looks neat, feels comfortable and will have a long life all at a reasonable cost.

How long will my futon take to be delivered?
We carry stocks of frames and mattresses and can deliver in a couple of days in an emergency but our standard delivery time is 3/4 working days.

How can I order & pay for my futon?

You can place an order online using our secure shopping cart and payment is processed by PayPal. If you prefer you can call us with your order details and payment on our telephone number 020 7223 7212 or a cheque.