Frequently Asked Questions

Frequently Asked Questions

Frequently asked questions are questions that are a focal point that relates to futonsonline.co.uk the website of Mirthglen Ltd. incorporated in 1980. Since that time sofa beds including futon furniture has always been at the heart of our business.  Therefore we seek to offer an alternative to Ikea, Argos and the various internet furniture portals. that have no real understanding of the essence and nature of futon products. Please click About Us that reveals a little more information and our current direction.

Communications
If you buy a futon product from futonsonline.co.uk we will seek to make sure your needs are met to the best of our ability. We value your custom highly and are always willing to discuss enquiries via the telephone or email:

FAQ’s contact 020 7223 7212 or email keith@futonsonline.co.uk.

Are our futon products the cheapest on the internet?

We’re not the cheapest and hence don’t seek to have that tag. But after 40 years selling futon furniture we can claim to offer healthy, versatile and value for money products. We feel it’s much more important to supply a range that creates a better sleep environment. Our fillings for futon mattresses are carefully chosen so we can guarantee many years comfortable use. We opt to have good quality carefully cut fillings. So the finish of the article looks good with “boxed” edges. Also will feel like it will give ample support when in use for sitting or sleeping. The timber for our pine frames is chosen to avoid splintering and leaking sap. We pride ourselves on the way we package futons. Most of all this ensures they travel without mishap to reach you in perfect condition.

Customer protection

Are our futon products guaranteed?

All our products carry the standard 12 month guarantee against faulty workmanship or defective materials, we also guarantee the products in transit to cover any damages that may occur.

Why buy from futonsonline.co.uk?

Since 1980 we have sourced our products world wide and have always looked for new developments in our niche industry. At various times we have been manufacturers, retailers, wholesalers and distributors and it is that experience that enables us to select our range of futon products from our extensive network of contacts. As important to offering reliable value for money items is our committment to friendly customer service, we will try to accomodate any futon related request.

What type of futon sofa bed should I buy?

It’s a tricky question because of differing needs but the starting point should be to figure how much space you have to devote to your new sofa bed. When space is at a premium 2 seat frames without arms do the job, if there’s plenty of space then 3 seater sofa beds are generally the better option because you can put thicker futon mattresses on them and usually they convert more easily. If it’s just for occasional use we have futon mattresses that roll up and can be stowed away. Whatever your requirements it’s worth getting in touch to discuss your needs.
Frequently Asked Questions Filling

What are futon mattress ‘layers’?

Back in the day futon mattress manufacture tended to use layers of reclaimed cotton and wool.  These fillings often tended to arrive in a haphazard way. Part of the initial process was to lay out in layers about an 1″/2 cm thick. As a result new developments make using layers of natural fibres a lot more easy and exact. Now we use specifically manufactured and pre-sized sheets of various materials. These include lambs wool, wool felt, cotton, rebound polyester, high density foam, coir and latex. This gives an end product that looks neat, feels comfortable and will have a long life all at a reasonable cost.
Questions about Delivery

How long will my futon take to be delivered?

For the most part we offer a Free Delivery service across mainland UK.
We carry stocks of frames and mattresses. Consequently we can deliver in an emergency but our standard delivery time is 3 or4 working days.

How can I order & pay for my futon?

You can place an order online using our secure shopping cart and payment is processed by PayPal. If you prefer you can call us with your order details and pay via telephone number 020 7223 7212 or a cheque.
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