Privacy Policy

Privacy Policy and Data Handling

Privacy Policy for Mirthglen Ltd. t/a futonsonline.co.uk seeks to protect your personal details and reduce the risk of fraud at all times. We take our role in handling your personal information very seriously. Therefore we will only use your information within the terms of this Policy. We will not sell or rent your personal details to any third parties. Initially to make our transaction you will need to supply your name, address, telephone number, email address, order details and card details for payment, and nothing more.

Our use of personal information

You agree that we may use your personal information to:
1)   Provide the services and customer support you request.
2)   Resolve disputes and troubleshoot any problems that may arise.
3)   Deliver targeted marketing offers only from futonsonline.co.uk

Information Security

First of all we will ensure personal information will not be stored anywhere, longer than is necessary. Furthermore we will make sure the information is only for a particular payment transaction. We use the following Card Merchant  PayPal (Europe) S.à r.l. & Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.
There will be no saving  your personal information on a local hard drive i.e. personal computer in ownership by futonsonline.co.uk. Also, there will not be any opportunity to see hosting or writing details meaning only the directors of futonsonline.co.uk. will be privy to your data.

Also, we as a company have a committment to handling your details with a high standard of information security including computer safeguards. Finally at no time will an employee of futonsonline.co.uk contact you to discuss your order unless authorised by me Keith Holleyman owner of futonsonline.co.uk.

Transaction/System Security

Collecting personal data and financial details will only be by futonsonline.co.uk when making that sale. Another instance is when a customer wants to make use of PayPal’s Virtual Terminal. Hence an “over the telephone” service exactly the same as customers would use in a store when purchasing a product and use a credit card machine.
The use of customer personal information and financial details is specific to one particular sale only.  The information will be put into a sales log and we will see it as an online sale. Finally the customer receives a courtesy email acknowledging the order and a personal email. Another point is that email has an invoice attached and confirmation of the delivery date.

Personal Data

The personal data and financial information is kept under secure conditions. Therefore it’s in an office that has someone in it and if not it will be secure.. This is until all accounting procedures have been carried out. After that it is shredded and then got rid of carefully. futonsonline.co.uk is a family run company with no employees other than those in the family. There is no question or opportunities for data and information to be seen other than by directors of the company.

PCI

We have an obligation to adhere to PCI (Payment Card Industry) standards. We seek to assure our customers that in the handling of their personal information we will be careful and look out for the safety and well being of that data. For a company of our size PCI validity requires completing an Annual PCI Self Assessment  Questionnaire and a Quarterly Network Scan. The maintenance of Data security is through a firewall and anti virus software and we update regularly. Robust physical access control measures are in place and only directors of the company have access to cardholders information.

Encryption and Data Storage

The security of your data, money and the transaction between us is of paramount importance. PayPal Fraud Protection Services uses 128-bit SSL (Secure Sockets Layer) since this is a vehicle that establishes trust and integrity between the involved parties when conducting e-commerce transactions. Our customers can have assurance that the website they are dealing with is genuine. Any data sharing is private and confidential.
You can be at ease when any personal data passes to PayPal servers. That data will not be visible, and there will be no opportunity to tamper with it by any third parties attempting to gain access to sensitive information. There is an automatic process of encryption when data is in transit from our computer to PayPal servers. These PayPal servers have protection by a monitoring electronic firewall. There isn’t a direct connection to the internet and your private information is available only to specific computers.

Privacy Policy Fraud prevention

Everyone that uses e-commerce sites has concerns about identity theft and online fraud and as a result we know we are in safe hands with PayPal. They are serious about tackling these threats. Prevention of fraudulent activity is helped by the use of AVS (Address Verification System) and risk models that help detect and predict fraudulent transactions.

Accountability for Privacy Policy

To discuss these policies please either call 020 7223 7212, e-mail: keith@futonsonline.co.uk
or write to:
futonsonline.co.uk
24 Beauchamp Road
Battersea
London
SW11 1PQ

We review these policies and our systems on a regular basis in our efforts to keep your information safe. You’ll be pleased to hear that during the past 30 years there has not been a single instance of any issues regarding privacy intrusion.

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