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Privacy Policy

Privacy Policy and Data Handling

Mirthglen Ltd. t/a futonsonline.co.uk have adopted a Privacy Policy that seeks to protect your personal details and reduce the risk of fraud at all times. We take our role in handling your personal information very seriously and will only use your information within the terms of this Privacy Policy. We will not sell or rent your personal details to any third parties. To make our transaction you will need to supply your name, address, telephone number, email address, order details and card details for payment, and nothing more.

Our use of personal information
You agree that we may use your personal information to:
1)   Provide the services and customer support you request.
2)   Resolve disputes and troubleshoot any problems that may arise.
3)   Deliver targeted marketing offers only from futonsonline.co.uk

Information Security
We will ensure personal information will not be stored anywhere, longer than is necessary, and is only used for a particular payment transaction with our highly regarded Card Merchant, PayPal (Europe) S.à r.l. & Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.
Your personal information will not be saved locally to a hard drive on a personal computer owned by futonsonline.co.uk or where that site is hosted or written down where it can be seen by anyone other than directors of futonsonline.co.uk. We as a company are committed to handling your details with a high standard of information security including computer safeguards. At no time will an employee of futonsonline.co.uk contact you to discuss your order unless authorised by me Keith Holleyman owner of futonsonline.co.uk.

Transaction/System Security
Collection of personal data and financial details will only be collected by futonsonline.co.uk when a sale is made and the customer wants to make use of PayPal’s Virtual Terminal, an “over the telephone” service exactly the same as customers would use in a store when purchasing a product and use a credit card machine.
The use of customer personal information and financial details is specific to one particular sale only.  That information is put into a sales log and immediately processed as an online sale and the customer recieves a courtesy email acknowledging the order and a personal email that has an invoice attached and delivery date confirmed.
The personal data and financial information is kept under secure conditions in a manned or locked office until all accounting procedures have been carried out at which time it is shredded and then disposed. futonsonline.co.uk is a family run company with no employees other than those in the family. There is no question or opportunities for data and information to be accessed other than by the directors of the company.
Adherence to PCI (Payment Card Industry) standards is an obligation for futonsonline.co.uk and seeks to assure our customers that when their personal information is handled by us it will be done with a desire to look out for the safety and well being of that data. For a company of our size PCI validation requires completing an Annual PCI Self Assessment  Questionnaire and a Quarterly Network Scan. Data security is maintained through a firewall and anti virus software is in place and updated regularly. Robust physical access control measures are in place and only directors of the company have access to cardholders information.

Encryption and Data Storage
The security of your data, money and the transaction between us is of paramount importance and the PayPal Fraud Protection Services that uses 128-bit SSL (Secure Sockets Layer) is the vehicle that establishes trust and integrity between the involved parties when conducting e-commerce transactions. Our customers can be assured that the website they are dealing with is genuine and any shared data is kept private and confidential.
You can be completely assured that any personal data passed to PayPal servers cannot be examined, used or modified by any third parties attempting to gain access to sensitive information. There is an automatic process of encryption when data is in transit from our computer to PayPal servers. These PayPal servers are protected by a monitored electronic firewall, are not connected directly to the internet and your private information is available only to authorised computers.

Fraud prevention
Everyone that uses e-commerce sites is concerned about identity theft and online fraud and as a result we are indebted to PayPal and their seriousness in tackling these threats. Prevention of fraudulent activity is enhaced by the use of AVS(Address Verification System) and risk models that help detect and predict fraudulent transactions.

Accountability
To discuss these policies please either call 020 7223 7212, e-mail: keith@futonsonline.co.uk
or write to:
futonsonline.co.uk
24 Beauchamp Road
Battersea
London
SW11 1PQ

We review these policies and our systems on a regular basis in our efforts to keep your information safe. You’ll be pleased to hear that during the past 30 years there has not been a single instance of any issues regarding privacy intrusion.