FREE delivery is the first point to emphasise. If your order can be sent from stock it takes about 2 or 3 working days, usually. BUT if we are out of stock temporarily it will be anywhere between 1 and 3 weeks. We always have stock coming from our suppliers in Denmark.
The delivery date is guaranteed but it's possible to request an a.m. (08.30-13.00) or p.m. (13.00-18.30) slot, however the request is at the discretion of our couriers who do what they can to comply with your wishes.
You can specify a date or I'll suggest a date in the order confirmation email and you can amend as necessary.
It is also possible to leave deliveries in a garage, with a neighbour or even at the back of a house so long as the request has been made ahead of time and you feel it's safe to do so..
The overall dimensions of the Double size are 173 x 213cms, this gives a recessed area big enough to take x2 80cms wide tatami mats. That width will give 10cms either side of your futon mattress as shown in the images above.
The overall dimensions of the Queen size are 193 x 213cms this gives a recessed area big enough to take x2 90cms wide tatami mats. That width will give 10cms either side of your Queen size futon mattress similat to the images above.
Boxes when Delivered
Length: 211 cm Width:18 cm Height: 14 cm
Length: 164 cm Width: 21 cm Height: 10 cm
Cu Mts.: 0.09 Weight: 33
Mattress Weight 14 kg Cu. mt. 0.21
The Dock low level bed arrives in x 2 boxes, one for slats and the other for the bed frame parts. Assembly is helped by clear instructions and takes about 45 minutes..
Assembling your futon frame is very straightforward as there’s only a few pieces. Fact is the finished piece of furniture is a comfy, solid, functional bed with an elevating head section.
My tips to you are: remove the parts from the packaging, then the box etc..should be put out of the way. Give yourself room to operate. Check you have everything the “book of words” says you should have.
Take your time, follow the plan and accept help or ask for more hands when necessary. Finally, no macho tightening bolts into barrel nuts, just “finger tight” when using the supplied allin key. Simples,and if not please call me.020 7223 7212.
Love Your Futon
Essentially we feel it makes perfect sense to not just look after your futon but Love Your Futon. When you invest hundreds of pounds in a futon mattress get the best possible use from it. We insert a Care Leaflet with every futon mattress that we make. Therefore please take the time to digest the useful advice on the page. Furthermore as specialist futon mattress makers we want you to benefit from the sound sleep we hope it gives.
A few customers mention how thick the futon mattresses
are when they first arrive in a customer's home. We explain on the leaflet and also when they call that there's air in the layers of filling. As a result the futon has to be in use for a week or so before there's some settlement. This "bedding in" process is completely normal and most of all necessary to have an even surface.
While we want to get rid of the air at the beginning of the futon mattress's life, things move on. We very much hope the futon sits on a surface of slats. This is especially relevant as we want air to circulate around the mattress. If air circulates it will enable a drying out process to occur. We all sweat at night when we sleep and the moisture can reside in the filling and eventually create mould. Drying out the futon will prevent mould from growing. On a hot dry day take your futon outside and let it sit in the sun to get completely dry. An open window can help get the same effect.
After 7-9 years
I hope you will have much use from your wonderful comfy futon mattress. But probably after nearly a decade the time will be approaching when you have to say "goodbye" old friend.
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